Kristen is a great leader who has built an incredible culture at her company – a culture that has resulted in tremendous growth and a retention rate that is 15 times better than the industry average! This whole interview is fantastic, full of gems for anyone in a leadership position.
Below are some highlights:
1:10 – The Student Maid story
2:35 – An overview of the culture that results in a retention rate that is 15 times the industry average
6:15 – Creative ways to increase employee engagement
8:49 – The importance of developing people, even for low skill positions
10:35 – Helping employees develop an ownership mentality
12:39 – Ideas for great communication that builds high levels of trust
20:25 – Kristen’s inspiring view of the essence of leadership
To learn more about Kristen and Student Maid, please visit her website – www.kristenhadeed.com